Refund Policy
Last Updated: June 2026
At OSAS Building, customer satisfaction is important to us. We strive to provide high-quality PC building, cleaning, troubleshooting, and technology services.
Refund Eligibility
Refund requests must be submitted within 14 calendar days of service completion.
Refunds are only available for labor and service fees paid directly to OSAS Building.
Non-Refundable Items
The following are not eligible for refunds:
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Customer-supplied hardware or components
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Software licenses or activation keys
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Third-party products or services
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Shipping or transportation costs
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Costs associated with parts purchased from retailers or manufacturers
Customer-Supplied Components
OSAS Building does not sell computer parts. Customers are responsible for purchasing and supplying their own components unless otherwise agreed upon.
OSAS Building is not responsible for:
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Defective components
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Manufacturer defects
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Compatibility issues caused by incorrect purchases
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Shipping damage
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Hardware failures unrelated to our workmanship
Conditions for Refund Approval
A refund may be approved if:
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The issue is directly related to the service provided by OSAS Building.
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The issue is reported within 14 days of service completion.
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The device has not been modified, repaired, or serviced by another party after delivery.
Refund Denial
Refund requests may be denied if:
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The issue is caused by faulty or defective hardware.
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Physical damage occurred after the device was returned to the customer.
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The customer supplied incorrect, incompatible, or damaged components.
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The device has been altered or repaired by another individual after service completion.
Inspection Rights
OSAS Building reserves the right to inspect the device before determining eligibility for a refund.
Contact Us
For refund requests or questions regarding this policy, please contact: